1997 The first 2-1-1 call center was started by United Way of Metropolitan Atlanta
2000 The Federal Communications Commission (FCC) assigns 2-1-1 for information and referral
2001 2-1-1 Service originated in Dane, Milwaukee, Racine and Waukesha counties on June 11. 2002.
2003 2-1-1 Wisconsin, Inc. formed and petitions the Public Service Commission to “plan, implement and oversee the statewide use of the 211 abbreviated dialing code” in Wisconsin
2004 Temporary order grants authority to 2-1-1 Wisconsin
2008 Final decision grants administrative designation to 2-1-1 Wisconsin
2012 90% of the U.S. population is able to reach 2-1-1 through landlines
Today 2-1-1 answers more than 250,000 calls per year. There are nine contact centers providing public access in all Wisconsin counties.
Board of Directors
Click Here to view the current Board of Directors list.