Call Centers

2-1-1 is a simple, free way to connect all people in need with vital human services for e veryday life or in times of crisis. By dialing 2-1-1 anywhere in the state of Wisconsin, people are linked to information about local resources, from both government and nonprofit organizations. From the single parent seeking food for their children to the senior citizen looking for in-home care, 2-1-1 brings people and community resources together.


Our eight, strategically-located Call Centers and their staffs are committed to quality and excellence. 2-1-1 service is provided by highly trained information and referral specialists who can help by assessing needs and then providing the most appropriate community resources. All call centers operate according to national AIRS standards (Alliance for Information and Referral Services).

To find a Call Center in your area, click on the WI Call Centers button for further information and resources. When calling 2-1-1, in most cases, you will connect to the closest Call Center. During disasters, emergencies or times of exceptionally high volume, you may be connected to another Call Center that will have access to resources in your local area. If you need assistance in a different part of the state, a direct phone number will be provided.