Service is provided at no charge to the caller, so funding and partnerships are critical to assure service can continue to be provided throughout the state on a 24/7 basis. The goal is to continue building an organization that models a history of public/private, state/local support. To date, financial support for 2-1-1 has come from: United Way, Wisconsin Department of Health Services, local government, community foundations and health care organizations. We are continually looking for additional partners and support to assure we can continue to provide this valuable service throughout the state.



What is 2-1-1?

2-1-1 is a free, easy-to-remember phone number connecting callers with health and human services in their community.

How does it work?

When you call 2-1-1, you will talk to a trained resource specialist who has access to a comprehensive database of nearly all health and human services that exist in your community.  Information and referral is available 24 hours a day, 7 days a week throughout the year. Information can be provided in over 90 different languages.

What information is available?

The site contains comprehensive information about health and human services programs in Wisconsin.  This includes, but is not limited to assistance for food, housing and shelter, education, legal advice, emergencies, physical and mental health issues, financial assistance, transportation, and state agency and program information.

Can anyone call 211?

Anyone looking for information or assistance to identify the services best suited to meet his or her needs is eligible to call. Case managers, church leaders, employers, teachers or other agencies calling on behalf of their clients, members, employees or students are also welcome.

I am a service provider. What programs are eligible to be listed in your database?

Contact your local call center and ask for the resource manager.  They will be able to provide you with specifics on what programs are eligible to be listed in this database.